balance croatia

During the busy festival season, we receive hundreds of inquiries. To get the fastest help, please use these specific channels: 

• EMAIL (BEST FOR NON-URGENT ISSUES): This is the best way to ask a question or request a booking change because it creates a written record we can both track. 
• PHONE CALL (BEST FOR EMERGENCIES): If we do not pick up immediately, please try again. The season is very busy, and we may be assisting another traveler on the other line. Make sure to read these FAQ’s before calling.
• AVOID SOCIAL MEDIA: Please do not send urgent messages via Instagram or Facebook. We do not monitor these platforms 24/7 and will not be able to reply in time to help with your transfer.

The shared coach transfer price includes:

• A per-person seat on a scheduled coach between the airport and festival location (one-way or return transfer, depending on your booking)
• Direct transfer from Zadar Airport → Tisno or Split Airport → Tisno.
• One fixed pick-up and drop-off point in Tisno at the main car park on the waterfront (often referred to as “the Dust Bowl”)
• Luggage space for standard personal luggage.
• Access to a representative at the airport arrivals area before departure.
• Standard shared coach experience with other festival attendees.

Important notes:

• Shared coaches operate on a fixed schedule. The service will not wait for late passengers.
• If your flight date/time isn’t available in the booking form, you are welcome to book a private transfer instead.

The private transfer price includes:

• A dedicated vehicle just for your booking (car, van, minibus - depending on group size).
• Flexible pick-up time based on your flight or preferred schedule.
• Direct transfer from your arrival point (airport or chosen location) straight to your destination (e.g. festival site, accommodation), without shared stops.
• Personalized service: driver will meet you at the airport arrivals holding a sign with your name or company logo.
• Increased comfort and privacy, especially ideal for late flights or irregular arrival times.

Price for private transfers is calculated per vehicle and distance/time rather than per person. You can get a price quote by entering your pick-up, drop-off and vehicle details on the booking form. 

The official pick-up and drop-off point in Tisno is the main car park in the village on the waterfront, commonly known as “the Dust Bowl.”

Google Maps location:

For shared coach transfers:

• After collecting your luggage, proceed to the Arrivals Gate.
• Our representative will be present up to 30 minutes before departure.
• They will be clearly identifiable with a Shuttle Tours logo or sign.

For private transfers:

• Your driver will wait at Arrivals holding a sign with your name.

Yes. Shuttle Tours offers both:

• Shared coach transfers (fixed schedule, per-seat booking)
• Private transfers (exclusive vehicle for you and your group)

Private transfers provide:

• Flexible departure time
• Direct service without additional stops
• Personalized pick-up (airport or address)
• Greater comfort and privacy

You can book a private transfer directly via our website.

For Shared Coach Transfers:

• Shared coach services operate on a strict timetable and cannot wait for late passengers. 
• Shuttle Tours is not financially responsible for missed transfers due to delayed flights or other external factors.
• We strongly advise allowing enough time when booking your transfer, especially for return journeys to the airport.

For Private Transfers:

• We track your incoming flight.
• Your driver will wait a reasonable time after landing.
• Extended waiting time may result in an additional waiting fee.
• If you expect major delays (customs, baggage claim), please contact our emergency line immediately.

If your flight is cancelled or you miss it, contact us immediately.

• We will try to help: While we aren't financially responsible for airline issues, we will do our best to assist you.
• Option A: Move you to the next available shared coach (only if seats are available).
• Option B: Upgrade you to a Private Transfer (you will need to pay the price difference).
• Option C: If we cannot find a seat for you, we will discuss refund options based on the timing of your notification.
• Important: We track incoming flights, but we can only help you effectively if you call us the moment you know there is a problem.

Shuttle Tours cannot be held financially responsible for airline-related issues, but we are always committed to helping our passengers find the most practical outcome.

Yes, you have the flexibility to cancel your entire booking or just a portion of it (for example, 3 out of 5 reserved seats). If you cancel only part of your booking:

• The remaining seats stay confirmed and valid for travel.
• A refund for the specific seats cancelled will be processed back to your original payment method.
• Please note that the actual processing time for the funds to appear in your account depends on your specific bank or payment provider.

Yes, you can cancel your booking, and your refund amount is determined by when we receive your written notification. The following refund logic applies:

• Up to 72 hours prior (3 days ahead) to the start of the service: 100% refund of the total service price.
• Between 71 and 24 hours prior (3-1 day ahead) to the start of the service: 70% refund of the total service price (30% is retained for administrative and booking costs).
• Within 24 hours including no-shows: 0% refund is issued.

Exceptions

Full refunds are always issued if the cancellation is initiated by the Agency or due to Unavoidable and Extraordinary Circumstances.

In rare circumstances, a shared coach service may be cancelled due to unusually low demand on a specific route. If this occurs:

• You will be notified via email and will receive a full 100% refund processed automatically to your original payment method.
• We will provide advice regarding alternative transport options to ensure you reach your destination.
• You are welcome to book an exclusive private transfer with us as an alternative.

Yes. If part of your group decides to change their plans (for example, moving to a later flight to explore more of Croatia) tickets can be moved to another transfer date, provided there is availability on the new requested time.

• If seats are available, we will update your booking and send a new confirmation email.
• If you move only a portion of the group, the remaining original tickets stay valid for their scheduled time.
• All other original terms and conditions will continue to apply to the updated booking.

Airlines often shift their flight schedules, and our coaches move to match them to ensure you aren't left waiting too long.

• Check your inbox: If a time changes, we send an automated "IMPORTANT: Schedule Update" email immediately.
• New Details: The email will clearly show your new pickup time and location.
• Everything else stays the same: Your booking reference and seat count remain valid.

Unfortunately, no. Our shared coaches operate on a strict, non-negotiable schedule and will not wait for latecomers.

• Be early: You should aim to be at the pickup point at least 15 minutes before departure.
• Account for delays: Allow plenty of time for passport control, baggage claim, and finding our representative at the arrival gate.
• No refunds for lateness: We cannot provide refunds if you miss the bus because you were late.