1. How do I contact the SHUTTLE TOURS Central Reservations Office?

    2. If you are calling from Croatia please dial 023 313 388. If you are outside of the Croatia please dial +385 23 313 388. Alternatively you can email us at info@shuttletours.net

  2. How do I know if my reservation is confirmed?

    3. At the time of booking you will fill out a Reservation Request, which will then be confirmed by SHUTTLE TOURS. On confirmation of your booking you will receive a Transport Voucher, which you should print and carry with you when you travel and which contains important travel information.

  3. How do I find my driver?

    4. In most cases your driver will be waiting in front of your arrival gate with a SHUTTLE TOURS sign bearing the lead name of your group. This may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details. 

  4. What happens if I cannot find my driver?

    5. Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, contact your SHUTTLE TOURS Agent on the contact number also supplied on your Transport Voucher. 

  5. How long will I have to wait at the airport? 

    6. If you have booked a Private Transfer your driver should be ready to depart as soon as you/your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact your Agent on the number provided on your Transport Voucher to organize transport on the next available Scheduled Shared Transfer.

  6. I have lost my luggage. Will SHUTTLE TOURS collect it for me later?

    7. All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

  7. I have left something in the vehicle. How do I get it back?

    8. Please contact your Agent on the number provided on your Transport Voucher or contact SHUTTLE TOURS Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavor to have the items returned to you. A charge may be applicable.

  8. Do you offer discounted rates for children or babies? 

    9. SHUTTLE TOURS charge the same rate for all occupied seats. Please note that babies may not travel for free on an adult’s lap.

  9. Can I have a refund if I cancel my booking?

    10. Under certain circumstances – If you cancel your transfer more than 7 days in advance, please see the SHUTTLE TOURS Terms and Conditions for full details.

  10. Can I have a receipt?

    11. Your email Transport Voucher is your receipt.

  11. How long is the journey to the resort?

    12.  Approximate direct journey times are displayed on your Transport Voucher. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

  12. I have lots of luggage, will there be room?

    13. Each passenger has an allowance of one suitcase or similar and one bag. If you are bringing a bike or golf clubs please inform us at reservation to ensure that a suitable vehicle is supplied. Excess baggage may be refused.

  13. Can we stop off at the supermarket or to pick up property keys en route?

    14. Only by prior arrangement with your agent (see Transport Voucher for contact details) and only if you are traveling by Private Transfer. Subject to availability, additional supplements may apply.

  14. Is the transfer direct or do we stop en route? 

    15. Private Transfers are normally direct and door-to-door. Shared Transfers and Scheduled Shared Transfers may be subject to brief stops to collect or drop-off other clients, or as part of the scheduled service.

  15. Does the driver speak English?

    16. In most cases SHUTTLE TOURS drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

  16. Does the transfer vehicle have seat belts?

    17. All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supply in vehicles with seat belts. All transfers are supplied in line with local regulations.

  17. What type of vehicles do you have?

    18. The majority of SHUTTLE TOURS Transfers are supplied in the new model Renault Traffic minibus, or an equivalent vehicle. However other vehicles will be used to specifically accommodate your group, whatever the size. For VIP transfers we use Mercedes type vehicles.

  18. I do not have a resort address, where will I be dropped off/ picked up?

    19. If you are unable to supply a full resort address you will be dropped of and/ or picked up at the central tourist office for the destination selected at the time of booking.