FAQ


1. How do I contact SHUTTLE TOURS Central Reservations Office?

If you are calling from Croatia please dial 023 313 388. If you are outside of the Croatia please dial +385 23 313 388. Alternatively you can email us at info@shuttletours.net

2. How do I know if my reservation is confirmed?

At the time of booking you will fill out a Reservation Request, which will then be confirmed by SHUTTLE TOURS. On provided e-mail address you will receive all transfer details including Booking Confirmation. You should print it out and carry with you when you travel because it contains important travel information.

3. How do I find my driver?

In most cases your driver will be waiting in front of airport arrival gate with a SHUTTLE TOURS sign bearing the lead name of your group. However, this may vary depending on your airport and the service you have booked, so it is important to follow airport instructions from your Booking Confirmation, which gives you full details.

4. What happens if I cannot find my driver?

Having ensured that you have correctly followed airport instructions from your booking confirmation, contact your SHUTTLE TOURS Agent on the contact number also provided on your Booking Confirmation.

5. How long will I have to wait at the airport?

If you booked a Private Transfer your driver should be ready to depart as soon as you/your group has arrived. If you booked a Shared Transfer, you will be scheduled to travel with other passengers arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly to your destination. When flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Booking Confirmation. If you have been delayed please contact your agent on the number provided on your Booking Confirmation to organize transport on the next available Scheduled Shared Transfer.

6. I have lost my luggage. Will SHUTTLE TOURS collect it for me later?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

7. I have left something in the vehicle. How do I get it back?

Please contact your agent on the number provided on your Booking Confirmation or contact SHUTTLE TOURS Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavor to have the items returned to you. A charge may be applicable.

8. Do you offer discounted rates for children or babies?

SHUTTLE TOURS charge the same rate for all occupied seats. Please note that babies may not travel for free on an adult’s lap.

9. Can I have a refund if I cancel my booking?

Under certain circumstances – If you cancel your transfer more than 7 days in advance, please see the SHUTTLE TOURS Terms and Conditions for full details.

10. Can I have a receipt?

Your email Booking Confirmation is your receipt.

11. How long is the journey to the resort?

Approximate direct journey times are displayed on your Booking Confirmation. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

12. I have lots of luggage, will there be room?

Each passenger has an allowance of one suitcase or similar and one bag. If you are bringing a bike or golf clubs please inform us at reservation to ensure that a suitable vehicle is supplied. Excess baggage may be refused.

13. Can we stop off at the supermarket or to pick up property keys en route?

Only by prior arrangement with your agent (see Booking Confirmation for contact details) and only if you are traveling by Private Transfer. Subject to availability, additional supplements may apply.

14. Is the transfer direct or do we stop en route?

All transfers are normally direct and door-to-door. Shared Transfers and Scheduled Shared Transfers are direct and there are no stops on the way. Private Transfers may be arranged according to your interests.

15. Does the driver speak English?

In most cases SHUTTLE TOURS drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

16. Does the transfer vehicle have seat belts?

All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supply in vehicles with seat belts. All transfers are supplied in line with local regulations.

17. What type of vehicles do you have?

The majority of SHUTTLE TOURS Transfers are supplied in the new model of Renault Traffic minibus, or an equivalent vehicle. However other vehicles will be used to specifically accommodate your group, whatever the size. For VIP transfers we use Mercedes type vehicles.

18. I do not have a resort address, where will I be dropped off/ picked up?

If you are unable to supply a full resort address you will be dropped of and/ or picked up at the central tourist office for the destination selected at the time of booking.